Introduction
Bombay Stock Exchange Limited (Now BSE Ltd.), established in 1875 as the "Native Share and Stock Brokers' Association" is one of the oldest stock exchanges in Asia. BSE provides an efficient market, upholding the interests of the investors. It strives to educate and enlighten the investors by making the necessary information available to them. All market related information is available on its website (www.bseindia.com).

Department of Investor Services
Protecting the interest of the investors dealing in securities is one of the main objectives of BSE. In pursuit of this objective, Department of Investor' Services was set up in 1986. The grievances of investors against listed companies and BSE Trading Members are redressed by BSE. BSE also assists in the arbitration process both, between Trading Members inter-se and between Trading Members and non - Trading Members. The capital market can grow only when investors find it safe for them to invest and they are assured that the rules governing the market are fair and just to all the players. With a view to ensure speedy and effective resolution of claims, differences and disputes between Trading Members inter-se and between Trading Members and non-Trading Members, BSE has laid down a set of procedures for arbitration thereof. These procedures are duly embodied in the Rules, Bye-laws and Regulations of BSE, which have been duly approved by the Government of India / Securities and Exchange Board of India (SEBI).

Safeguards' for Investors'

These are some of the safeguards the investors should keep in mind before trading in the securities market.

• Selecting a Broker
  
  Deal only with a SEBI registered Broker after due diligence. Details of the BSE Brokers can be obtained from the website, a link for the same is given below :
  
  
https://www.bseindia.com/members/MembershipDirectory.aspx


• KYC
  
  Fill in a Client registration form i.e. Know Your Client (KYC) form with the Broker and obtain acknowledged copy from the broker.
  
  1.You should furnish all such details in full as are required by the stock broker in "Account Opening Form” with supporting details, made mandatory by the Stock Exchanges / SEBI from time to time
  
  2. You should familiarize yourself with all the mandatory provisions in the Account Opening documents. Any additional clauses or documents specified by the stock broker shall be non-mandatory, as per terms & conditions accepted by the you
  
  3. You should immediately notify the stock broker in writing if there is any change in the information in the ‘account opening form’ as provided at the time of account opening and thereafter
  
  
• Transacting
  
  The Exchange through which your trade is to be executed is required to be mentioned in the client registration document and in case you wish to trade in additional Exchange / Segment.
  
  You should Obtain a valid Contract Note from Broker in hard copy and/or in electronic form using digital signature within one working day of the execution of the trade containing records of all transactions including details of order number, trade number, trade time, trade price, trade quantity, details of the securities, client code, brokerage, all charges levied etc. and with all other relevant details as required therein to be filled in and received in such manner and within such time as prescribed by the SEBI / Stock Exchange.
  
  The stock broker shall not charge other than brokerage and statutory charges levied on the clients which are not specifically agreed upon by the clients or charging more than the limits prescribed as per the Regulations / Rules of SEBI and Circulars / Notices / Guidelines issued thereunder and Regulations / Rules / Bye-laws of Stock Exchanges and Circulars / Notices / Guidelines issued thereunder.
  
  In case of multiple trades resulting from single order, the Stock brokers may provide you contract notes with weighted average price (WAP), as per the following formula:
  
  
WAP = Total value of the shares traded for an order
Total number of shares traded for an order


Brokerage :

Brokerage can be charged as may be mutually agreed between Stock broker & you subject to maximum permissible limit by the Exchange and brokerage rates should be mentioned in a tariff sheet

Statutory levies:

These are charges levied by Governments e.g. GST, Security Transaction Tax (STT), Stamp Duty, etc. and may be recovered from you only at actuals paid/ payable

Regulatory levies/charges:

These are charges levied by SEBI / Exchanges / Clearing Corporations e.g. SEBI turnover fees, Exchange transaction charges, etc. If such charges are separately recovered from you, they may be specified in contract notes or may be given under the head “Other levies, if any”. The above charges may be recovered from you only at actuals paid/ payable.

Signature of authorised representative:

Transactions mentioned in this contract note shall be governed and subject to the Rules, Bye-laws, Regulations and Circulars of the respective Exchanges on which trades have been executed and Securities and Exchange Board of India issued from time to time. It shall also be subject to the relevant Acts, Rules, Regulations, Directives, Notifications, Guidelines (including GST Laws) & Circulars issued by SEBI / Government of India / State Governments and Union Territory Governments issued from time to time. The Exchanges provide Complaint Resolution, Arbitration and Appellate arbitration facilities at the Regional Arbitration Centres (RAC). you may approach its nearest centre, details of which are available on respective Exchange’s website. Please visit www.bseindia.com for BSE

• Settlement
  
  Ensure delivery of securities /payment of money to the broker immediately upon getting the Contract Note for sale / purchase but in any case, before the prescribed pay-in-day. Stock broker should pay the money or securities to you within 24 hours of the payout.
  
  Ensure that:
  
  • In case you have opted for “bill-to-bill settlement” with respect to trading with your stock broker, then the securities for purchases) and funds (for sale) are credited within 24 hours from T+2 days (T being trade day), in your demat account and bank account respectively, subject to you fulfilling the payment for purchases and delivery of shares for sale
  
  • In case you have opted for “running account settlement” with respect to trading with your stock broker, then the funds and securities balance are settled by the stock broker within 30 days or 90 days, as per the option exercised by you, subject to you fulfilling any obligations due to the stock broker.
  
  In case of failure of the broker to do so, please lodge the complaint to the concerned stock exchange immediately
  
  For delivery of shares from demat account, give the Depository Participant (D P) 'Delivery out' instructions to transfer the same from your account to the demat account of stock broker only.
  
  
  Rights of Investors
  

• To receive all benefits/ material information declared for the investors by the Company.
• Prompt services from the Company such as transfers, Sub-divisions and consolidation of holdings in the Company.
• As an equity holder have a right to subscribe to further issue of capital by the Company.
• Receipt of the Contract Note from the broker in the specified format given by the Exchange showing transaction price, brokerage, GST and STT etc. as applicable, separately, within 24 hours of your trades and Statement of Account at least once in a quarter from your Stock Broker
• Expect delivery of shares purchased/value of shares sold within 24 hours from pay-out.
• Be careful while executing the PoA (Power of Attorney) - specify all the rights that the stock broker can exercise and timeframe for which PoA is valid. It may be noted that PoA is not a mandatory requirement as per SEBI / Exchanges.
• Register for online applications viz Speed-e and Easiest provided by Depositories for online delivery of securities as an alternative to PoA
• Please note that securities provided by you towards margin are not permitted to be pledged by your Stock Broker for raising funds.
• Do not keep funds and securities idle with the Stock Broker.
• Regularly login into your account to verify balances and verify the demat statement received from depositories for correctness.
• Check messages sent by Exchanges on a monthly basis regarding funds and securities balances reported by the trading member and immediately raise a concern if you notice a discrepancy
• Always keep your contact details viz Mobile number / Email ID updated with the stock broker. You may take up the matter with Stock Broker / Exchange if you are not receiving the messages from Exchange / Depositories regularly.
• If you observe any discrepancies in your account or settlements, immediately take up the same with your stock broker and if the Stock Broker does not respond, with the Exchange/Depositories.
• Approach nearest Regional Investor Service Centre’s of BSE for lodging a complaint.
• The Complaint against trading members of the Exchange or Applications for Arbitration should be filed at the nearest Regional Investor Service Centre referred, within which the most recent address / registered office address of the constituent, as duly communicated in writing to the trading member in accordance with law, is located. The hearings shall be held in the concerned Regional Investor Service Centre in which the Applicant had duly filed the Complaints / Application for Arbitration. .

Regional Investor Service Centres Ahmedabad BSE Investor Service Centre 203/204,' Abhishree Avenue' Near Nehru Nagar Circle S. M. Road,Ambawadi Ahmedabad - 380 015 Telephone No.: 079-2640 2992 / 2646 2992 / 8657432127 Fax No.: 079 - 2640 2992 Contact Person : Jigar Gadesha E-mail Id: Jigar.Gadesha@bseindia.com Bengaluru BSE Investor Regional Service Centre Shree Raghavendra Complex No. 184, 3rd Cross, link Road, Malleshwaram, Bengaluru - 560003 Telephone No. 080 - 2356 8444 Contact person - Mr. Thilakraj Rai E-mail Id :thilakraj.rai@bseindia.com Bhubaneshwar BSE Investor Service Centre 1st floor, UCCI - Utkal Chamber Of Commerce And Industry Building, N/6, IRC Village, Nayapalli, Bhubaneshwar – 751 015. Tele No.: 0674-2361029/7978704644 Contact person - Soumya Ranjan Sahoo E-mail Id : ipf.soumya@bseindia.com Chandigarh BSE Investor Service Centre 1st floor, office No-107, SCO No – 40, Sector 26, Madya Marg, Chandigarh – 160 019 Tele No. : 0172-2790259/ 08988245362 Contact person: Mr. Hari Das Kaushal /Ms. Uma E-mail Id : ipf.haridas@bseindia.com , IPF.Uma@bseindia.com Chennai BSE Investor Service Centre The Stock Exchange Investors Protection Fund, Imperial, 8th Floor, 610, 610A & 612, Anna Salai, Teynampet, Chennai - 600 018 Tele. No.: 044 4608 8585 / 08939560821 Contact Person : Ms. Vasudha Sykam E-mail Id: Vasudha.Sykam@bseindia.com Dehradun BSE Investor Service Centre Shop No 4 and 5, 1st Floor, Shiva Palace Shopping Complex 57/19 (Old No 57), Rajpur Road, (New No.264 part of Rajpur Road – 1) Dehradun, Uttarakhand - Tele. No.: 8826 799907 Contact person: Mr. Jitender Nautiyal E-mail Id : ipf.jitender@bseindia.com New Delhi BSE Investor Service Centre 101, 1st Floor, Aggarwal Corporate Tower, Plot No. 23, District Center, Rajendra Place, New Delhi - 110 008 Tele. No. 011 - 2578 2116 - 18 Contact Person : Mr. Poonam Chand E-mail Id:iscdelhi@bseindia.com, poonam.chand@bseindia.com Guwahati BSE Investor Service Centre Kay M Plaza, Room No. 5, 2nd Floor, GS Road, Ganeshgiri, Dispur, Guwahati – 781006 Tele. No.: 70357 36585 Contact person : Mr. Munna Paul Email ID: ipf.munna@bseindia.com Hyderabad BSE Investor Service Centre Flat no. 302, Marigold Pavani Estates, Dwarkapuri Colony, Pujagutta, Hyderabad - 500082 Telephone No.:040 – 40038477/ 07337592923 Contact person - Mr. Aditya Reddy Email ID: Aditya.Reddy@bseindia.com Indore BSE Investor Service Centre 405, 4th Floor, Apollo Square, Near Janjeerwala Square, Indore -452001 Tele No.: +919977069237 Contact Person : Mr. Amit Keshri E-mail Id: IPF.Amit@bseindia.com Jaipur BSE Investor Service Centre Office No. 401, Situated on 4th floor, Durga Business Center, Opp. Hotel Gangaur, M.I.Road, Jaipur - 302001 Tele No.: 0141- 2370877 / 2378077 / 9772007555 Contact Person : Atul Kumar Sharma E-mail Id: ipf.atul@bseindia.com Jammu BSE Investor Service Centre Hall No. 104, 1st floor, B1, North Block, Bahu Plaza, Gandhi Nagar, Jammu. Pin Code 180004 Tele No.: 0191-2477688 / 9086 321641 Contact Person: Mr. Wasim Akhtar E-mail Id: ipf.wasim@bseindia.com Kanpur BSE Investor Service Centre 263, Second Floor, Padam Towers 14/113, Civil Lines Kanpur - 208001 Tele No.: 91-9336330705 Contact Person : Mr. Jitendranath Shukla E-mail Id: jitendranath.shukla@bseindia.com Kochi BSE Investor Service Centre 2nd Floor, Sree Lakshmi Tower, Ravipuram Road, Ravipuram, Cochin - 682016 Tele. No. : 0484 -2356143 / 44 Cell No. 9349754075 Contact person - Mr. Sumith C. S. E-mail Id: sumith.cs@bseindia.com Kolkata BSE Investor Service Centre Units No. A1 (ii) & (iii), 1st Floor of Block "A", 22 -Camac Street, Kolkata - 700 016 Tele. No. :033-22821375 / 08657418466 Telefax No.:033-22821376 Contact Person : Mr. Anirban Guha E-mail Id:anirban.guha@bseindia.com Lucknow BSE Investor Service Centre, Lucknow A-19, Mirai Tower, Adjacent to Utsav Lawn, Nirala Nagar, Near- Ram Krishna Math, Lucknow - 226020 Tele No. 0522 - 2788380 / 9415669872 Contact Person : Mr. Sanjeo Tripathi E-mail Id:sanjeo.tripathi@bseindia.com Mumbai 1. BSE Investor Service Centre Cama Building, 1st floor, Dalal Street, Fort, Mumbai – 400001. Tele. No.: 022-22721233/34 For complaint against Trading Member Contact Person: Mr. Mahesh Ghadi E-mail Id: dis@bseindia.com For complaint against Company Contact Person: Mr. Yatin Bhavsar Tele. No. : 022 – 22728016 E-mail Id: is@bseindia.com 2. BSE Investor Service Centre 401, 4th Floor, Naman Centre, C-31, G- Block, Bandra-Kurla Complex, Bandra (E), Opp. Dena Bank & SIDBI Mumbai – 400051 Tele. No. 022 - 4355 0218 Contact Person – Ms. Riya Shivnani E-mail Id: is@bseindia.com Panaji BSE Investor Service Centre Flat No. 205, 2nd Floor, A Wing, Rizvi Towers, Caculo Circle, St Inez, Panaji, GOA – 403001, Tele. No.: 91 68 465838 Contact person: Mr. Jason Dias Email ID:  jason.dias@bseindia.com Patna BSE Investor Service Centre, Patna 611A, 6th floor, Ashiana Plaza, Budh Marg, Patna – 800001. Tel. No. : 08651036680 / 82 Contact Person: Mr. Gagankumar Singh E-mail Id: Gagankumar.Singh@bseindia.com Pune BSE Investor Service Centre Unit / Shop No. SW / G-2, Ground Floor, North Block, Sacred World, Wanorie, Pune - 411040. Tele. No. : 09152728151 Contact person - Mr. Siddharth Dixit E-mail : siddharth.dixit@bseindia.com Raipur BSE Investor Service Centre 3rd Floor, T- 17, Raheja Tower Fafadi Chowk, Jail Road Raipur – 492001 Tele. No. : 0771 - 2883359 / 95751 36146 Contact person: Mr. Tanmay Acharya E-mail : ipf.tanmay@bseindia.com Tele. No. : 0771 – 2883359 / 73545 14716 Contact person: Mr. Akalp Shrotey E-mail : Akalp.Shrotey@bseindia.com Ranchi BSE Investor Service Centre Ram Naresh Prasad Sharma 4TH Floor, Vasundhara Mega Mart, Argora Chowk RANCHI – 834012 Tele. No. : 0651 -2244138 / 9470309858 Contact person: Abhishek Kumar Sharma Email ID : IPF.Abhishekkumar1@bseindia.com Shimla BSE Investor Service Centre, No. 1, Vishnu Chambers, Kashi Visheswar Township Flat, Vishnu Bhawan, The Mall, Shimla – 171001 Cell. No. : 1772 - 805362 / 8101001081 Contact person - Mr. Karan Sharma E-mail : ipf.karan@bseindia.com Vadodara BSE Investor Service Centre, Vadodara 701 – A, 7th floor, Mid-Town Heights, Jetalpur Road, Alkapuri, Vadodara – 390 007 Tel. No. : 0265 - 2341969 / 09909941969 Contact person - Mr.Anoop Dwivedi E-mail : anoop.dwivedi@bseindia.com

Jurisdiction Of Courts

The Courts in Mumbai shall have exclusive jurisdiction in respect of all proceedings to which the Exchange is a party

In disputes where a Constituent is a party, a competent court nearest to the address provided by Client in the KYC form shall have jurisdiction to entertain, try and decide any matter arising out of or in relation to the arbitration proceedings held before the concerned Regional Arbitration Centre and in all other disputes, a court which is closest to the Regional Arbitration Centre, where the arbitration proceedings had been conducted shall have jurisdiction to decide any matter arising out the arbitration proceedings

Brokerage & Stamp Duty

BSE has not prescribed any minimum brokerage, and hence the same is negotiable. Though the maximum brokerage allowed is 2.5% percent of the contract price, the brokerage generally charged by the Members is much lower. A stock broker may have different scales of brokerages for delivery transactions, trading transactions etc.

The present duty for equity shares transfer is 25 paise for every Rs.100 or part thereof, on the amount of consideration while the duty for transfer of debentures varies from state to state, applicable based on the location of the registered office of the concerned issuing company.

Investor Awareness Programs

Investor Awareness Programs are being regularly conducted by BSE IPF at various places in the country to educate the investors and to create awareness among the investors regarding the capital market and in particular the working of the stock exchanges. The Investor Awareness Programs cover topics like DOs and DON'Ts for investors, Instruments of Investment, Portfolio approach, Mutual funds, Trading, Clearing and Settlement, Rolling Settlement, Investors' Protection Fund, Trade Guarantee Fund, Dematerialisation of Shares, Debt Market, Investors' Grievance Redressal system available with SEBI, BSE & Company Law Board, information on S&P BSE Sensex and other Indices, Derivatives etc.

BSE's official Website

www.bseindia.com which is the focus point for information dissemination. It updates the investors with the latest information on the stock market on daily basis through real time updating of statistical data on market activity, corporate information and results. Educative articles on various products and processes are also available on the site