To educate and create awareness among investors.
Introduction
Bombay Stock Exchange Limited, established in 1875 as the "Native Share and Stock Brokers' Association" is one of the oldest stock exchanges in Asia. BSE provides an efficient market, upholding the interests of the investors. It strives to educate and enlighten the investors by making the necessary information available to them. All market related information is available on its website (
www.bseindia.com).
Department of Investor Services
Protecting the interest of the investors dealing in securities is one of the main objectives of BSE. In pursuit of this objective, Department of Investor ' Services was set up in 1986. The grievances of investors against listed companies and BSE Trading Members are redressed by BSE. BSE also assists in the arbitration process both, between Trading Members inter-se and between Trading Members and non - Trading Members. The capital market can grow only when investors find it safe for them to invest and they are assured that the rules governing the market are fair and just to all the players. With a view to ensure speedy and effective resolution of claims, differences and disputes between Trading Members inter-se and between Trading Members and non - Trading Members, BSE has laid down a set of procedures for arbitration thereof. These procedures are duly embodied in the Rules, Bye-laws and Regulations of BSE, which have been duly approved by the Government of India / Securities and Exchange Board of India (SEBI).
Safeguards' for Investors'
These are some of the safeguards the investors should keep in mind before trading in the securities market.
- Selecting a Broker/ Sub - Broker
Deal only with a SEBI registered Broker / Sub - broker after due diligence. Details of the BSE Brokers can be obtained from the Member's List published by BSE and from the website :
- Entering into an Agreement
Fill in a Client registration form with the Broker / Sub - broker
Enter into Broker / Sub - broker - Client Agreement. This agreement is mandatory for all investors for registering as a client of a BSE Trading Member. Ensure the following before entering into an agreement:
Carefully read and understand the terms and conditions of the agreement before executing the same on a valid stamp paper of the requisite value Agreement to be signed on all the pages by the Client and the Member or their representative who has the authority to sign the agreement. Agreement has also to be signed by the witnesses by giving their names and addresses.
Please note that Regulatory Authorities have not stipulated for execution of any document other than Broker/ Sub - Broker / Client Agreement.
- Transacting
Specify to the Broker / Sub - broker, the exchange through which your trade is to be executed and maintain separate account for each exchange.
Obtain a valid Contract Note from the Broker / Sub-broker within 24 hours of the execution of the trade. Contract note is a confirmation of trade(s) done on a particular day for and on behalf of a client in a format prescribed by BSE. It establishes a legally enforceable relationship between the Trading Member and his Client in respect of settlement of trades executed on BSE as stated in the Contract Note. Contract Notes are made in duplicate, and the Trading Member and Client, both keep one copy each. The Client is expected to sign on the duplicate copy of the Contract Note, confirming receipt of the original.
- Contract Note - Form 'A' - Contract Note issued where Member is acting for constituents as brokers/ agents.
- Contract Note - Form 'B' - Contract Note issued by Members dealing with constituents as principals.
Ensure that the Contract Note contains: SEBI registration number of the Trading Member/ Sub – broker Details of trade such as, Order no, trade no., trade time, quantity, price, brokerage, settlement number, details of other levies.
Trade price should be shown separately from the brokerage charged.
The maximum brokerage that can be charged is Rs.0.25 per share/debenture or 2.5% of the contract price per share / debenture whichever is higher. This maximum brokerage is inclusive of the brokerage charged by the sub-broker (Sub-brokerage cannot exceed 1.5% of the contract price.) Any additional charges that a Trading Member can charge are Service Tax on the brokerage, any penalties arising on behalf of client and Securities Transaction Tax (STT).
The brokerage, service tax and STT are required to be indicated separately in the Contract Note.
Signature of authorised representative.
Arbitration clause stating that the Courts in Mumbai shall have exclusive jurisdiction in respect of all proceedings to which the Exchange is a party, and in respect of all other proceedings, the Courts having jurisdiction over the area in which the respective Regional Investor Service Centre is situated, shall have jurisdiction, must be present on the face of the Contract note.
- Settlement
Ensure delivery of securities /payment of money to the broker immediately upon getting the Contract Note for sale / purchase but in any case, before the prescribed pay-in-day.
Member should pay the money or securities to the investor within 24 hours of the payout.
Open a demat account.
Opt for buying and selling shares in demat form.
For delivery of shares from demat account, give the Depository Participant (D P) 'Delivery out' instructions to transfer the same from the beneficiary account to the pool account of broker through whom shares and securities have been sold. The following details to be given to the DP: details of the pool a/c of broker to which the shares are to be transferred, details of Security, quantity etc. As per the requirement of depositories the 'Delivery out' Instruction should be given atleast 48 hours prior to the cut-off time for the prescribed securities pay-in.
For receiving shares in your demat account, give the Depository Participant (D P) 'Delivery in' instructions to accept shares in beneficiary account from the pool account of broker through whom shares have been purchased.
If physical deliveries are received check the deliveries received as per Good/Bad delivery guidelines issued by SEBI.
Bad delivery cases should be sorted out through BSE mechanism immediately.
Ensure that all registration of physical shares for ownership by transfer should be executed by a valid, duly completed and stamped transfer deed.
Rights of Investors
- To receive all benefits/ material information declared for the investors by the Company.
- Prompt services from the Company such as transfers, Sub-divisions and consolidation of holdings in the Company.
- As an equity holder have a right to subscribe to further issue of capital by the Company.
- Shares and /or Debentures of Joint 0.25 per stock companies share/ debenture or 2.5% of the contract price per share/ Debenture whichever is higher.
- Receipt of the Contract Note from the broker in the specified format showing transaction price, brokerage, Service Tax and STT, separately
- Expect delivery of shares purchased/value of shares sold within 24 hours from pay-out.
- Approach nearest Regional Investor Service Centres of BSE.
- The Complaint against trading members of the Exchange or Applications for Arbitration should be filed at the nearest Regional Investor Service Centre referred, within which the most recent address / registered office address of the constituent, as duly communicated in writing to the trading member in accordance with law, is located. The hearings shall be held in the concerned Regional Investor Service Centre in which the Applicant had duly filed the Complaints / Application for Arbitration.
The Complaint against trading members of the Exchange or Applications for Arbitration should be filed at the nearest Regional Investor Service Centre referred, within which the most recent address / registered office address of the constituent, as duly communicated in writing to the trading member in accordance with law, is located. The hearings shall be held in the concerned Regional Investor Service Centre in which the Applicant had duly filed the Complaints / Application for Arbitration.
Ahmedabad
BSE Investor Service Centre
203/204,' Abhishree Avenue'
Near Nehru Nagar Circle
S. M. Road,Ambawadi
Ahmedabad - 380 015
Telephone No.: 079-2640 2992 / 2646 2992 / 8657432127
Fax No.: 079 - 2640 2992
Contact Person : Jigar Gadesha
E-mail Id: Jigar.Gadesha@bseindia.com
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Bengaluru
BSE Investor Regional Service Centre
Shree Raghavendra Complex No. 184,
3rd Cross, link Road,
Malleshwaram,
Bengaluru - 560003
Telephone No. 080 - 2356 8444
Contact person - Mr. Thilakraj Rai
E-mail Id :thilakraj.rai@bseindia.com
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Bhubaneshwar
BSE Investor Service Centre
1st floor, UCCI - Utkal Chamber Of Commerce
And Industry Building,
N/6, IRC Village, Nayapalli,
Bhubaneshwar – 751 015.
Tele No.: 0674-2361029/9836340444
Contact person - Mr. Falguni Gayen
E-mail Id : Falguni.gayen@bseindia.com
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Chandigarh
BSE Investor Service Centre
1st floor, office No-107,
SCO No – 40, Sector 26,
Madya Marg, Chandigarh – 160 019
Tele No. : 0172-2790259/ 08988245362
Contact person: Mr. Hari Das Kaushal
E-mail Id : ipf.haridas@bseindia.com
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Chennai
BSE Investor Service Centre
The Stock Exchange Investors Protection Fund,
Imperial, 8th Floor,
610, 610A & 612,
Anna Salai, Teynampet,
Chennai - 600 018
Tele. No.: 044 4608 8585 / 08939560821
Contact Person : Ms. Vasudha Sykam
E-mail Id: Vasudha.Sykam@bseindia.com
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Dehradun
BSE Investor Service Centre
Shop No 4 and 5, 1st Floor,
Shiva Palace Shopping Complex
57/19
(Old No 57), Rajpur Road,
(New No.264 part of Rajpur Road – 1)
Dehradun, Uttarakhand -
Tele. No.: 8826 799907
Contact person: Mr. Jitender Nautiyal
E-mail Id : ipf.jitender@bseindia.com
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New Delhi
BSE Investor Service Centre
101, 1st Floor, Aggarwal Corporate Tower,
Plot No. 23, District Center,
Rajendra Place,
New Delhi - 110 008
Tele. No. 011 - 2578 2116 - 18
Contact Person : Mr. Poonam Chand
E-mail Id:iscdelhi@bseindia.com, poonam.chand@bseindia.com
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Guwahati
BSE Investor Service Centre
2nd Floor, Shankar Complex,
G. S. Road, Christian Basti,
Opp. Income Tax Building,
Guwahati – 781005
Tele. No.: 0361 – 2340411 /9836810411
Contact person: Mr. Surajit Banerjee
Email ID: Surajit.banerjee@bseindia.com
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Hyderabad
BSE Investor Service Centre
Flat no. 302, Marigold Pavani Estates,
Dwarkapuri Colony,
Pujagutta,
Hyderabad - 500082
Telephone No.:040 – 40038477/ 07337592923
Contact person - Mr. Aditya Reddy
Email ID: ipf.Aditya@bseindia.com
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Indore
BSE Investor Service Centre
405, 4th Floor,
Apollo Square, Near Janjeerwala Square,
Indore -452001
Tele No.: +919977069237
Contact Person : Mr. Amit Keshri
E-mail Id: IPF.Amit@bseindia.com
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Jaipur
BSE Investor Service Centre
Office No. 401, Situated on 4th floor,
Durga Business Center,
Opp. Hotel Gangaur, M.I.Road,
Jaipur - 302001
Tele No.: 0141- 2370877 / 2378077
Contact Person : Mr. Chidrup Jain
E-mail Id: chidrup.jain@bseindia.com
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Jammu
BSE Investor Service Centre
Hall No. 104, 1st floor, B1, North Block,
Bahu Plaza, Gandhi Nagar, Jammu.
Pin Code 180004
Tele No.: 0191-2477688 / 9086 321641
Contact Person: Mr. Wasim Akhtar
E-mail Id: ipf.wasim@bseindia.com
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Kanpur
BSE Investor Service Centre
Ground Floor, Padam Towers 14/113,
Civil Lines
Kanpur - 208001
Tele No.: 91-9336330705
Contact Person : Mr. Jitendranath Shukla
E-mail Id: jitendranath.shukla@bseindia.com
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Kochi
BSE Investor Service Centre
2nd Floor, Sree Lakshmi Tower,
Ravipuram Road, Ravipuram,
Cochin - 682016
Tele. No. : 0484 -2356143 / 44
Cell No. 9349754075
Contact person - Mr. Sumith C. S.
E-mail Id: sumith.cs@bseindia.com
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Kolkata
BSE Investor Service Centre
Units No. A1 (ii) & (iii),
1st Floor of Block "A",
22 -Camac Street,
Kolkata - 700 016
Tele. No. :033-22821375 / 08657418466
Telefax No.:033-22821376
Contact Person : Mr. Anirban Guha
E-mail Id:anirban.guha@bseindia.com
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Lucknow
BSE Investor Service Centre, Lucknow
A-19, Mirai Tower,
Adjacent to Utsav Lawn,
Nirala Nagar, Near- Ram Krishna Math,
Lucknow - 226020
Tele No. 0522 - 2788380 / 9415669872
Contact Person : Mr. Sanjeo Tripathi
E-mail Id:sanjeo.tripathi@bseindia.com
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Mumbai
1. BSE Investor Service Centre
Cama Building, 1st floor,
Dalal Street,
Fort, Mumbai – 400001.
Tele. No.: 022-22721233/34
For complaint against Trading Member
Contact Person: Mr. Mahesh Ghadi
E-mail Id: dis@bseindia.com
For complaint against
Company
Contact Person: Mr. Yatin Bhavsar
Tele. No. : 022 – 22728016
E-mail Id: is@bseindia.com
2. BSE Investor Service Centre
401, 4th Floor, Naman Centre,
C-31, G- Block, Bandra-Kurla Complex,
Bandra (E), Opp. Dena Bank & SIDBI
Mumbai – 400051
Tele. No. 022 - 4355 0218
Contact Person – Ms. Riya Shivnani
E-mail Id: is@bseindia.com
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Panaji
BSE Investor Service Centre
Flat No. 205, 2nd Floor,
A Wing, Rizvi Towers, Caculo Circle,
St Inez, Panaji,
GOA – 403001,
Tele. No.: 91 68 465838
Contact person: Mr. Jason Dias
Email ID: jason.dias@bseindia.com
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Patna
BSE Investor Service Centre, Patna
611A, 6th floor,
Ashiana Plaza,
Budh Marg,
Patna – 800001.
Tel. No. : 08651036680 / 82
Contact Person: Mr. Gagankumar Singh
E-mail Id: Gagankumar.Singh@bseindia.com
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Pune
BSE Investor Service Centre
Unit / Shop No. SW / G-2,
Ground Floor, North Block,
Sacred World, Wanorie,
Pune - 411040.
Tele. No. : 09152728151
Contact person - Mr. Siddharth Dixit
E-mail : siddharth.dixit@bseindia.com |
Raipur
BSE Investor Service Centre
3rd Floor, T- 17,
Raheja Tower
Fafadi Chowk,
Jail Road
Raipur – 492001
Tele. No. : 0771 – 28883359 / 07354514716
Contact person: Mr. Akalp Shrotey
E-mail : Akalp.Shrotey@bseindia.com |
Ranchi
BSE Investor Service Centre
Ram Naresh Prasad Sharma
4TH Floor,
Vasundhara Mega Mart,
Argora Chowk
RANCHI – 834012
Tele. No. : 0651 -2244138 / 9470309858
Contact person: Abhishek Kumar Sharma
Email ID : IPF.Abhishekkumar1@bseindia.com |
Shimla
BSE Investor Service Centre,
No. 1, Vishnu Chambers,
Kashi Visheswar Township Flat,
Vishnu Bhawan,
The Mall, Shimla – 171001
Cell. No. : 1772 - 805362 / 09888278307
Contact person - Mr. Amit Kumar
E-mail : ipf.amitk@bseindia.com |
Vadodara
BSE Investor Service Centre, Vadodara
701 – A, 7th floor, Mid-Town Heights,
Jetalpur Road, Alkapuri,
Vadodara – 390 007
Tel. No. : 0265 - 2341969 / 09909941969
Contact person - Mr.Anoop Dwivedi
E-mail : anoop.dwivedi@bseindia.com |
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Jurisdiction Of Courts
The Courts in Mumbai shall have exclusive jurisdiction in respect of all proceedings to which the Exchange is a party, and in respect of all other proceedings, the Courts having jurisdiction over the area in which the respective Regional Investor Service Centre is situated, shall have jurisdiction.
Brokerage & Stamp Duty
BSE has not prescribed any minimum brokerage, and hence the same is negotiable. Though the maximum brokerage allowed is 2.5% percent of the contract price, the brokerage generally charged by the Members is much lower. A Member may have different scales of brokerages for delivery transactions, trading transactions and the like.
The present duty for equity shares transfer is 25paise for every Rs.100 or part thereof, on the amount of consideration while the duty for transfer of debentures varies from state to state, applicable on the basis of the location of the registered office of the concerned issuing company.
Investor Awareness & Education
Investor Awareness Program
Investor Awareness Programs are being regularly conducted by BSE at various places in the country to educate the investors and to create awareness among the investors regarding the capital market and in particular the working of the stock exchanges. The Investor Awareness Programs cover topics like DOs and DON'Ts for investors, Instruments of Investment, Portfolio approach, Mutual funds, Trading, Clearing and Settlement, Rolling Settlement, Investors' Protection Fund, Trade Guarantee Fund, Dematerialisation of Shares, Debt Market, Investors' Grievance Redressal system available with SEBI, BSE & Company Law Board, information on S&P BSE Sensex and other Indices, Derivatives etc.
BSE also takes initiatives through:
BSE Training Institute (BTI) which organises investor education programs periodically on various subjects like Capital Markets, Fundamental Analysis, Technical Analysis, Derivatives, Index Futures and Options, Debt Market etc. For the Derivatives market, BTI conducts BCDE i.e. BSE's certification on Derivative Exchange, a certification test recognized by the SEBI. For details, please contact : BSE Training Institute, 18th Floor, P.J.Tower, Dalal Street, Mumbai - 400001.
BSE's official Website : www.bseindia.com which is the focal point for information dissemination. It updates the investors with the latest information on the
stock market on a daily basis through real time updation of statistical data on market activity, corporate information and results. Educative articles on various products and processes are also available on the site.
Publications: BSE regularly comes out with publications for investor education on various products and processes
Quotation Files in database format (dbf)
Rates of Securities traded (Group A+B1+B2+F) (with volume) The rates include open, high, low and close prices of all the Securities traded and also no. of trades, volume and value of shares traded.
Annual subscription Charges - Rs 15,000
Timings - 5.30 p.m. to 7.30 p.m. (Monday to Friday)
Dissemination of Daily Notices and circulars of the BSE
Installation and maintenance charges for first six months -
For members of BSE Rs. 1,500
For non-members Rs. 5,000
Please make the payment by cheque/demand draft in favour of Bombay Stock Exchange Ltd and send to the Research and Information Dept, BSE, P.J. Towers 25th Floor, Dalal Street, Mumbai 400 001.
CONTACT
For further information/clarification, please contact:
Business Development, BSE
Phone : 2421233/4 Extn :8390