Complaint against Companies

Investor Grievances

BSE has established a Department of Investors Services (DIS) to redress investors' grievances. Since its establishment in 1986, the DIS has played a pivotal role in enhancing and maintaining investors' faith and confidence by resolving their grievances either against listed companies or against BSE's Trading Members.

Investors Grievances against Listed Companies

Investors are expected to submit their complaints in the prescribed Complaint form at the address mentioned below or to the nearest Regional Investor Service Centre of BSE or submit via email on along with necessary supporting documents. While registering a complaint, kindly ensure valid email id and mobile number is entered. The complaint will be taken in records once all the required details are clearly given in the prescribed complaint form with signature of the complainant.

Investor can also lodge a complaint through email or through the facility provided on BSE's website under Investor section " e-Complaint Registration"

Additionally, investor can also lodge a complaint on SCORE, a web based centralized grievance redressal system of SEBI.

Investors' complaints against listed companies are forwarded by BSE to the concerned companies, with a copy sent to the complainant. The investors are advised to inform BSE if the complaints are not resolved within 30 days. If a company fails to redress the complaint within 30 days, BSE sends a reminder to the company and follows-up with the companies and / or their Registrar & Transfer Agents, to resolve such complaints.

Securities and Exchange Board of India (SEBI) has issued circular No. SEBI/HO/OIAE/IGRD/CIR/P/ 2020/152 dated August 13, 2020, regarding handling of SCORES complaints by Stock Exchanges and Standard Operating Procedure for non-redressal of grievances by listed companies.

A "Z" category company indicates that it has not complied with various provisions of the Listing Regulations. Through creation of "Z' category, BSE cautions investors to be more careful in their investments in such companies.

Visit of Registrar & Transfer Agents to BSE

BSE regularly organizes visits of Registrars & Transfer Agents (RTAs) at its Registered Office to allow Trading Members and / or Investors to have direct interface with Registrars of listed companies for redressal of complaints against companies listed on BSE.

Complaints against Listed Companies taken up by Exchange:

The Investor Services Cell of the Exchange deals with the complaints of investors against the listed companies. Generally, the complaints of following nature are taken up for resolution by the Exchange:

  • Complaints related to Public / Further offerings:
    a) Allotment Advice, securities allotted, refund order
    b) Interest on delay in Redemption / Refund Amount
    c) Sale Proceeds of Fractional Entitlement
    d) Composite Application Form (CAF) for Rights offer Rights for (CAF) Application
    e) Securities purchased through a Rights Offer
    f) Letter of offer for Buyback

  • Complaints related to Corporate Actions:
    a) Dividend
    b) Interest on Debentures, Bonds or other Debt Instruments
    c) Securities on account of a Bonus / De-merger / Merger / Stock Split
    d) Redemption Amount

  • Complaints related to Transfer of Securities:
    a) Securities after Dematerialization/Rematerialization
    b) Securities after Transfer/Transmission
    c) Duplicate Certificate relating to Securities

  • Miscellaneous complaints:
    a) Complaint regarding non-receipt of copy of the Annual Reports
    b) Non updation of address /Signature or Corrections etc.
    c) Receipt of securities/refund/ dividend in physical mode instead of electronic mode

Complaints not taken up at Exchange

The Investor Services Cell of the Exchange will not be in a position to deal with certain types of complaints. Illustrative list of nature of complaints that would not be handled by Investor Services Cell are as under:
  • a) Complaints pertaining to securities not listed on the Exchange
  • b) Complaints for refund of postal charges, telephone expenses and miscellaneous charges
  • c) Compensation for mental agony, harassment
  • d) Notional loss due to delay in receipt of shares sent for transfer or after IPO
  • e) Complaints which fall outside the purview of the listing agreement and not related to the Exchange
  • f) Pledge and assignment of shares
  • g) Inability of complainant to establish ownership of security.

The contact persons for complaint against Companies are as under :

BSE Investor Service Centre
Cama Building, 1st floor,
Dalal Street,
Fort, Mumbai – 400001
Contact Person: Mr. Yatin Bhavsar / Mr. Arun Manjrekar
Tele. No.: 022 – 22728016/ 22728282
E-mail Id:

The investors can also approach the nearest Regional Investor Service Centre :

Ahmedabad Bengaluru Bhubaneshwar
BSE Investor Service Centre
203/204,' Abhishree Avenue
Near Nehru Nagar Circle
S. M. Road,Ambawadi
Ahmedabad - 380 015
Telephone No.: 079-2640 2992 / 2646 2992/8657432127
Fax No.: 079 - 2640 2992
Contact Person : Jigar Gadesha
E-mail Id:
BSE Investor l Service Centre
Shree Raghavendra Complex No. 184,
3rd Cross, link Road,
Bengaluru - 560003
Telephone No. 080 – 23568444 / 9987976090
Contact person - Mr. Thilakraj Rai
E-mail Id
BSE Investor Service Centre,
BSE Ltd.
Room No.209, Block A,
2nd Floor, Nirmal Plaza,
1-A-Forest Park,
Tele No.: 0674-2361029 / 7978704644
Contact person - Soumya Ranjan Sahoo
E-mail Id
Chandigarh Chennai Dehradun
BSE Investor Service Centre
Above YES Bank
Sector 27 C, Chandigarh – 160019.
Tele No. : 0172-2790259/ 9416772259
Contact person: Mr. Hari Das Kaushal /Ms. Uma E-mail Id :
BSE Investor Service Centre
The Stock Exchange Investors Protection Fund,
Imperial, 8th Floor,
610, 610A & 612,
Anna Salai, Teynampet,
Chennai - 600 018
Tele. No.: 044 46088585 / 8754593453
Contact Person : Ms N. Pavithraa
E-mail Id :
BSE Investor Service Centre
Shop No 4 and 5, 1st Floor,
Shiva Palace Shopping Complex 57/19
(Old No 57), Rajpur Road,
(New No.264 part of Rajpur Road – 1)
Dehradun, Uttarakhand - 248001
Tele. No.: 8279629678
Contact person: Mr. Sandeep Bhaskar
E-mail Id :
New Delhi
Guwahati Hyderabad

BSE Investor Service Centre
101, 1st Floor, Aggarwal Corporate Tower,
Plot No. 23, District Center,
Rajendra Place,
New Delhi - 110 008
Tele. No. 011 - 25782116 – 18 / 9971510386 / 8585967634
Contact Person : Mr. Poonam Chand
E-mail Id :

BSE Investor Service Centre
Kay M Plaza, Room No. 5,
2nd Floor, GS Road,
Ganeshgiri, Dispur,
Guwahati – 781006

Cell. No : 7896296160
Contact person: Mr. Anil Kumar Thakur
Email ID:

BSE Investors Service Centre
Unit No. 103, 1st Floor, Imperial Tower,
Opp. Ameerpet Metro Station, Ameerpet,
Hyderabad - 500038
Telephone No.: 040 – 46012207/08, 7337592923

Contact person - Mr. Aditya Reddy
Email ID:
Indore Jaipur Kanpur
BSE Investor Service Centre
405, 4th Floor,
Apollo Square, Near Janjeerwala Square,
Indore -452001
Tele No.: 9977069237
Contact Person : Mr. Amit Keshri

E-mail Id:
BSE Investor Service Centre
Office No. 401, Situated on 4th floor
Durga Business Center,
Opp. Hotel Gangaur, M.I.Road, Jaipur - 302001
Tele No.: 0141- 2370877 / 2378077 / 9772007555
Contact Person : Atul Kumar Sharma
E-mail Id:

BSE Investor Service Centre
263, Second Floor, Padam Towers 14/113,
Civil Lines Kanpur - 208001
Tele No.: 9336330705

Contact Person : Mr. Jitendranath Shukla
E-mail Id:

Kolkata Lucknow Mumbai

BSE Investor Service Centre
Units No. A1 (ii) & (iii),
1st Floor of Block "A",
22 -Camac Street,
Kolkata - 700 016
Tele. No. :033-22821375/ 7977091610
Fax No.: 033-22821376
Contact Person : Mr. Raktim Ray
E-mail Id :

BSE Investor Service Centre
A-19, Mirai Tower,
Adjacent to Utsav Lawn,
Nirala Nagar, Near- Ram Krishna Math,
Lucknow - 226020

Tele No. 0522 - 2788380 / 9415669872

Contact Person : Mr. Sanjeo Tripathi

E-mail Id :

BSE Investor Service Centre
Cama Building, 1st floor,
Dalal Street,
Fort, Mumbai – 400001.
Tele. No.: 022-22728517 / 22728271

Contact Person: Mr. Mahesh Ghadi

E-mail Id:
Lucknow Mumbai Patna

BSE Investor Service Centre
A-19, Mirai Tower,
Adjacent to Utsav Lawn,
Nirala Nagar, Near- Ram Krishna Math,
Lucknow - 226020

Tele No. 0522 - 2788380 / 9415669872

Contact Person : Mr. Sanjeo Tripathi

E-mail Id :

BSE Investor Service Centre
Cama Building, 1st floor,
Dalal Street,
Fort, Mumbai – 400001.
Tele. No.: 022-22728517 / 22728271

Contact Person: Mr. Mahesh Ghadi

E-mail Id:

BSE Investor Service Centre
611A, 6th floor,
Ashiana Plaza,
Budh Marg,
Patna – 800001.

Tel. No. : 9122883603
Contact Person: Mr. Shahil Kumar Sinha

E-mail Id:
Pune Ranchi
BSE Investor Service Centre
Unit / Shop No. SW / G-2,
Ground Floor, North Block,
Sacred World, Wanorie,
Pune - 411040.

E-mail :
BSE BSE Investor Service Centre
Ram Naresh Prasad Sharma 4TH Floor,
Vasundhara Mega Mart,
Argora Chowk
Ranchi – 834012

Tele. No. : 0651 -2244138
Contact person: Mr. Vishal Shandilya

Email ID :

BSE Investor Service Centre
No. 1, Vishnu Chambers,
Kashi Visheswar Township Flat,
Vishnu Bhawan,
The Mall, Shimla – 171001

Cell. No. : 1772 - 805362

E-mail :

BSE Investor Service Centre
701 – A, 7th floor, Mid-Town Heights,
Jetalpur Road, Alkapuri,
Vadodara – 390 007

Tel. No. : 0265 - 2341969 / 9909941969
Contact person - Mr.Anoop Dwivedi

E-mail :