Complaint against Companies

Investor Grievances

BSE has established a Department of Investors Services (DIS) to redress investors' grievances. Since its establishment in 1986, the DIS has played a pivotal role in enhancing and maintaining investors' faith and confidence by resolving their grievances either against listed companies or against BSE's Trading Members.

Investors Grievances against Listed Companies

Investors are expected to submit their complaints in the prescribed Complaint form at the address mentioned below or to the nearest Regional Investor Service Centre of BSE or submit via email on is@bseindia.com along with necessary supporting documents. While registering a complaint, kindly ensure valid email id and mobile number is entered. The complaint will be taken in records once all the required details are clearly given in the prescribed complaint form with signature of the complainant.

Investor can also lodge a complaint through email or through the facility provided on BSE's website under Investor section " e-Complaint Registration"

Additionally, investor can also lodge a complaint on SCORE, a web based centralized grievance redressal system of SEBI.

Investors' complaints against listed companies are forwarded by BSE to the concerned companies, with a copy sent to the complainant. The investors are advised to inform BSE if the complaints are not resolved within 30 days. If a company fails to redress the complaint within 30 days, BSE sends a reminder to the company and follows-up with the companies and / or their Registrar & Transfer Agents, to resolve such complaints.

Securities and Exchange Board of India (SEBI) has issued circular No. SEBI/HO/OIAE/IGRD/CIR/P/ 2020/152 dated August 13, 2020, regarding handling of SCORES complaints by Stock Exchanges and Standard Operating Procedure for non-redressal of grievances by listed companies.

A "Z" category company indicates that it has not complied with various provisions of the Listing Regulations. Through creation of "Z' category, BSE cautions investors to be more careful in their investments in such companies.

Visit of Registrar & Transfer Agents to BSE

BSE regularly organizes visits of Registrars & Transfer Agents (RTAs) at its Registered Office to allow Trading Members and / or Investors to have direct interface with Registrars of listed companies for redressal of complaints against companies listed on BSE.

Complaints against Listed Companies taken up by Exchange:

The Investor Services Cell of the Exchange deals with the complaints of investors against the listed companies. Generally, the complaints of following nature are taken up for resolution by the Exchange:

  • Complaints related to Public / Further offerings:
    a) Allotment Advice, securities allotted, refund order
    b) Interest on delay in Redemption / Refund Amount
    c) Sale Proceeds of Fractional Entitlement
    d) Composite Application Form (CAF) for Rights offer Rights for (CAF) Application
    e) Securities purchased through a Rights Offer
    f) Letter of offer for Buyback

  • Complaints related to Corporate Actions:
    a) Dividend
    b) Interest on Debentures, Bonds or other Debt Instruments
    c) Securities on account of a Bonus / De-merger / Merger / Stock Split
    d) Redemption Amount

  • Complaints related to Transfer of Securities:
    a) Securities after Dematerialization/Rematerialization
    b) Securities after Transfer/Transmission
    c) Duplicate Certificate relating to Securities

  • Miscellaneous complaints:
    a) Complaint regarding non-receipt of copy of the Annual Reports
    b) Non updation of address /Signature or Corrections etc.
    c) Receipt of securities/refund/ dividend in physical mode instead of electronic mode

Complaints not taken up at Exchange

The Investor Services Cell of the Exchange will not be in a position to deal with certain types of complaints. Illustrative list of nature of complaints that would not be handled by Investor Services Cell are as under:
  • a) Complaints pertaining to securities not listed on the Exchange
  • b) Complaints for refund of postal charges, telephone expenses and miscellaneous charges
  • c) Compensation for mental agony, harassment
  • d) Notional loss due to delay in receipt of shares sent for transfer or after IPO
  • e) Complaints which fall outside the purview of the listing agreement and not related to the Exchange
  • f) Pledge and assignment of shares
  • g) Inability of complainant to establish ownership of security.

The contact persons for complaint against Companies are as under :


BSE Investor Service Centre
Cama Building, 1st floor,
Dalal Street,
Fort, Mumbai – 400001
Contact Person: Mr. Yatin Bhavsar / Mr. Arun Manjrekar
Tele. No.: 022 – 22728016/ 22728282 / 9769979066
E-mail Id: is@bseindia.com 		BSE Investor Service Centre
401, 4th Floor, Naman Centre,
C-31, G- Block, Bandra-Kurla Complex,
Bandra (E), Opp. Dena Bank & SIDBI
Mumbai – 400051
Contact Person: Ms. Riya Shivnani / Ms. Prachi Babadi
Tele. No. 022 - 43550218 / 43550217/ 8356834344
E-mail Id: is@bseindia.com


The investors can also approach the nearest Regional Investor Service Centre :

Ahmedabad Bengaluru Bhubaneshwar
BSE Investor Service Centre
203/204,' Abhishree Avenue
Near Nehru Nagar Circle
S. M. Road,Ambawadi
Ahmedabad - 380 015
Telephone No.: 079-2640 2992 / 2646 2992/8657432127
Fax No.: 079 - 2640 2992
Contact Person : Jigar Gadesha
E-mail Id: isc.ahmedabad@bseindia.com 		BSE Investor l Service Centre
Shree Raghavendra Complex No. 184,
3rd Cross, link Road,
Malleshwaram,
Bengaluru - 560003
Telephone No. 080 – 23568444 / 9987976090
Contact person - Mr. Thilakraj Rai
E-mail Id :ISC.Bengaluru@bseindia.com 		BSE Investor Service Centre
1st floor, UCCI - Utkal Chamber Of Commerce
And Industry Building,
N/6, IRC Village, Nayapalli,
Bhubaneshwar – 751 015
Tele No.: 0674-2361029 / 7978704644
Contact person - Soumya Ranjan Sahoo
E-mail Id :ISC.Bhubaneshwar@bseindia.com
Chandigarh Chennai Dehradun
BSE Investor Service Centre
1st floor, office No-107,
SCO No – 40, Sector 26,
Madya Marg, Chandigarh – 160 019
Tele No. : 0172-2790259/ 9416772259
Contact person: Mr. Hari Das Kaushal /Ms. Uma E-mail Id : ISC.Chandigarh@bseindia.com
BSE Investor Service Centre
The Stock Exchange Investors Protection Fund,
Imperial, 8th Floor,
610, 610A & 612,
Anna Salai, Teynampet,
Chennai - 600 018
Tele. No.: 044 46088585 / 8939560821
Contact Person : Ms. Vasudha Sykam
E-mail Id : ISC.Chennai@bseindia.com
BSE Investor Service Centre
Shop No 4 and 5, 1st Floor,
Shiva Palace Shopping Complex 57/19
(Old No 57), Rajpur Road,
(New No.264 part of Rajpur Road – 1)
Dehradun, Uttarakhand - 248001
Tele. No.: 8279629678
Contact person: Mr. Sandeep Bhaskar
E-mail Id : ISC.Dehradun@bseindia.com
New Delhi
 Guwahati Hyderabad

BSE Investor Service Centre
101, 1st Floor, Aggarwal Corporate Tower,
Plot No. 23, District Center,
Rajendra Place,
New Delhi - 110 008
Tele. No. 011 - 25782116 – 18 / 9971510386 / 8585967634
Contact Person : Mr. Poonam Chand
E-mail Id : iscdelhi@bseindia.com

BSE Investor Service Centre
Kay M Plaza, Room No. 5,
2nd Floor, GS Road,
Ganeshgiri, Dispur,
Guwahati – 781006

Cell. No : 7035736585
Contact person: Mr. Munna Paul
Email ID: ISC.Guwahati@bseindia.com

BSE Investor Service Centre
Flat no. 302, Marigold Pavani Estates,
Dwarkapuri Colony,
Pujagutta,
Hyderabad - 500082
Telephone No.: 040-40038477 / 7337592923

Contact person - Mr. Aditya Reddy
Email ID: ISC.Hyderabad@bseindia.com

Indore Jaipur Jammu
BSE Investor Service Centre
405, 4th Floor,
Apollo Square, Near Janjeerwala Square,
Indore -452001
Tele No.: 9977069237
Contact Person : Mr. Amit Keshri

E-mail Id: ISC.Indore@bseindia.com
 BSE Investor Service Centre
Office No. 401, Situated on 4th floor
Durga Business Center,
Opp. Hotel Gangaur, M.I.Road, Jaipur - 302001
Tele No.: 0141- 2370877 / 2378077 / 9772007555
Contact Person : Atul Kumar Sharma
E-mail Id: ISC.Jaipur@bseindia.com
 BSE Investor Service Centre
Hall No. 104, 1st floor, B1, North Block,
Bahu Plaza, Gandhi Nagar,
Jammu - 180004
Tele No.: 0191-2477688 / 9070074433
Contact Person: Prince Singh
E-mail Id: ISC.Jammu@bseindia.com
Kanpur Kochi Kolkata

BSE Investor Service Centre
263, Second Floor, Padam Towers 14/113,
Civil Lines Kanpur - 208001
Tele No.: 9336330705

Contact Person : Mr. Jitendranath Shukla
E-mail Id: ISC.Kanpur@bseindia.com

BSE Investor Service Centre
2nd Floor, Sree Lakshmi Tower,
Ravipuram Road, Ravipuram,
Cochin - 682016

Tele. No. : 0484 -2356143 / 44
Cell No. 9349754075

Contact person - Mr. Sumith C. S
E-mail Id: ISC.Kochi@bseindia.com

BSE Investor Service Centre
Units No. A1 (ii) & (iii),
1st Floor of Block "A",
22 -Camac Street,
Kolkata - 700 016
Tele. No. :033-22821375/ 7977091610
Fax No.: 033-22821376
Contact Person : Mr. Raktim Ray
E-mail Id : ISC.Kolkata@bseindia.com

Lucknow Mumbai Panaji

BSE Investor Service Centre
A-19, Mirai Tower,
Adjacent to Utsav Lawn,
Nirala Nagar, Near- Ram Krishna Math,
Lucknow - 226020

Tele No. 0522 - 2788380 / 9415669872

Contact Person : Mr. Sanjeo Tripathi

E-mail Id : ISC.Lucknow@bseindia.com

 BSE Investor Service Centre
Cama Building, 1st floor,
Dalal Street,
Fort, Mumbai – 400001.
Tele. No.: 022 – 22728016/ 22728282 / 9769979066
Contact Person: Mr. Yatin Bhavsar / Mr. Arun Manjrekar

401, 4th Floor, Naman Centre,
C-31, G- Block, Bandra-Kurla Complex,
Bandra (E), Opp. Dena Bank & SIDBI
Mumbai – 400051
Contact Person: Ms. Riya Shivnani / Ms. Prachi Babadi
Tele. No. 022 - 43550218 / 43550217/ 8356834344

E-mail Id: is@bseindia.com

BSE Investor Service Centre Flat No. 205, 2nd Floor,
A Wing, Rizvi Towers, Caculo Circle,
St Inez, Panaji,
GOA – 403001,

Tele. No.: 9168465838

Contact person: Mr. Jason Dias

Email ID:  ISC.Panaji@bseindia.com

Patna Pune
 Raipur

BSE Investor Service Centre
611A, 6th floor,
Ashiana Plaza,
Budh Marg,
Patna – 800001.

Tel. No. :9661408085
Contact Person: Mr. Gagankumar Singh

E-mail Id: ISC.Patna@bseindia.com

BSE Investor Service Centre
Unit / Shop No. SW / G-2,
Ground Floor, North Block,
Sacred World, Wanorie,
Pune - 411040.

Tele. No. : 9152728151
Contact person - Mr. Siddharth Dixit

E-mail : ISC.Pune@bseindia.com

BSE Investor Service Centre
3rd Floor, T- 17,
Raheja Tower Fafadi Chowk,
Jail Road Raipur – 492001

Tele. No. : 0771 - 2883359 / 9575136146
Contact person: Mr. Tanmay Acharya

E-mail : ISC.Raipur@bseindia.com
Ranchi Shimla Vadodara
BSE Investor Service Centre
Ram Naresh Prasad Sharma 4TH Floor,
Vasundhara Mega Mart,
Argora Chowk
Ranchi – 834012

Tele. No. : 0651 -2244138 / 9470309858
Contact person: Abhishek Kumar Sharma

Email ID : ISC.Ranchi@bseindia.com

 BSE Investor Service Centre
No. 1, Vishnu Chambers,
Kashi Visheswar Township Flat,
Vishnu Bhawan,
The Mall, Shimla – 171001

Cell. No. : 1772 - 805362 / 8101001081
Contact person - Mr. Karan Sharma

E-mail : ISC.Shimla@bseindia.com

 BSE Investor Service Centre
701 – A, 7th floor, Mid-Town Heights,
Jetalpur Road, Alkapuri,
Vadodara – 390 007

Tel. No. : 0265 - 2341969 / 9909941969
Contact person - Mr.Anoop Dwivedi

E-mail : ISC.Vadodara@bseindia.com