BSE launches ‘chatbot’, “Ask Motabhai”, for faster, more convenient access to stock market information
Built using ShepHertz Applied AI Services on Microsoft’s Artificial Intelligence platform, the chatbot helps provide customized, on-demand information to investors from BSE’s information base
Mumbai, August 1, 2018: BSE in partnership with Microsoft and Shephertz today announced the launch of ‘Ask Motabhai’, an Artificial Intelligence based ‘chatbot’, to provide on-demand data and information from the stock exchange’s website. BSE makes available on its website (www.bseindia.com) information on stock price, corporate results and announcements, in real-time, of over 5,000 companies listed on the exchange. In order to make it convenient and faster for investors, especially small, retail investors, to get stock and market information, BSE has introduced a AI based chatbot “Ask Motabhai” which can have a text-based conversation with the user and mine the BSE website to give customized information. The ‘chatbot’ has been built using the Microsoft Bot Framework, Cognitive Services, QnA Maker and Language Understanding Intelligent Service on Microsoft Azure cloud.
In addition to stock prices and corporate news, visitors to the BSE website look for information on various financial instruments like mutual funds, derivatives and IPOs. The ‘chatbot’ is hence programmed to address market related queries, like “what are the new IPOs?” and “which stocks are trading at their 52 week high?” in addition to the capability to address queries related to corporate actions and a stock’s price.
Speaking on the occasion, Ashishkumar Chauhan, MD & CEO, BSE said, “We are proud to announce the launch of BSE’s own chatbot ‘Ask MotaBhai’. BSE has always been at the forefront in adoption of technology based advancements, and launch of the chatbot marks yet another significant initiative in BSE’s endeavour to add to seamless customer experience. With the chabot in place we would be able to serve our audience better and help them with quick information without having to go through any other channel.”
Rajiv Sodhi, General Manager – Partner Ecosystem, Microsoft India added, “Our goal is to amplify human ingenuity with intelligent technology by infusing AI in everything we do. We provide a powerful platform of AI services and tools that makes innovation by our developers and partners faster and more accessible. We are delighted to be partnering with BSE in its vision to emerge as a premier stock exchange with best global practices in technology, product innovation and customer service.”
Microsoft’s partner ShepHertz delivered the chatbot along with an intuitive management console, and dashboards to get analytics on the chatbot usage patterns, resolved or unresolved queries and management of internal information systems. The chatbot scales on the fly to adjust to the BSE website traffic.
Siddhartha Chandurkar, CEO & Founder, ShepHertz said “ShepHertz is proud to partner with Micorosft in providing an intelligent AI BOT for BSE’s iconic website. The chatbot will enable BSE customers to have a seamless experience in finding information and resolving queries directly from the homepage”
BSE (formerly Bombay Stock Exchange) established in 1875, is Asia’s first & now the world’s fastest Stock Exchange with a speed of 6 microseconds. BSE is India’s leading exchange group and has played a prominent role in developing the Indian capital market. BSE is a corporatized and demutualised entity, with a broad shareholder base that includes the leading global exchange- Deutsche Bourse, as a strategic partner. BSE provides an efficient and transparent market for trading in equity, debt instruments, equity derivatives, currency derivatives, interest rate derivatives, mutual funds and stock lending and borrowing.
BSE also has a dedicated platform for trading in equities of small and medium enterprises (SMEs) that has been highly successful. BSE provides a host of other services to capital market participants including risk management, clearing, settlement, market data services and education. It has a global reach with customers around the world and a nation-wide presence. BSE’s systems and processes are designed to safeguard market integrity, drive the growth of the Indian capital market and stimulate innovation and competition across all market segments.
Indian Clearing Corporation Limited, a wholly owned subsidiary of BSE, acts as the central counterparty to all trades executed on the BSE trading platform and provides full novation, guaranteeing the settlement of all bonafide trades executed. BSE Institute Ltd, another fully owned subsidiary of BSE, conducts programs related to financial markets, ranging from one-day workshops to a two-year full-time course.
About Microsoft India
Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Today, Microsoft entities in India have over 8,000 employees, engaged in sales and marketing, research and development and customer services and support, across 11 Indian cities – Ahmedabad, Bangalore, Chennai, New Delhi, Gurugram, Noida, Hyderabad, Kochi, Kolkata, Mumbai and Pune. Microsoft offers its global cloud services from local datacenters to accelerate digital transformation across Indian start-ups, businesses, and government agencies. In 2016, Microsoft opened one of its eight Cyber Security Engagement Centers in the country, to address security needs of both public and private sectors.
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Founded in 2010, ShepHertz endeavors to make applications (apps) developers successful on the cloud. ShepHertz partners with large enterprises in their omni-channel digital transformation journey by providing a single platform, giving them agility through pre-built APIs, Actionable BigData & AI. ShepHertz is trusted by 70,000+ registered customers in 150 countries processing 120+ Billion API calls.
As part of their Digitization Platform, ShepHertz Applied AI Services is using Microsoft Azure to provide machine learning tools such as chatbots, social listening tools such as sentiment analytics and face recognition for visitor management, attendance and intruder detection.