This has reference to our earlier notice no. 20220614-15 dated June 14, 2022, on “Investor Grievance Redressal Mechanism”, wherein the trading members were directed as below:
“Investor Grievances escalation matrix to be explicitly displayed on the website and mobile application under the ‘Contact Us’ page. The ‘Contact Us’ link should be placed on the index/homepage of the website. Upon clicking the same, it should display the detail as shared in the Annexure A. This provision shall come into effect from July 01, 2022.”
While verifying the compliance status, it was observed that majority of the trading members have not appropriately published the Investor Grievance Escalation Matrix on their websites, thereby defeating the very purpose of the circular. With the view to facilitate uniformity across all members, a list of guidelines for publishing of Investor Grievances escalation matrix is enclosed as Annexure A.
The Trading Members are required to submit compliance of the circular through email at dis@bseindia.com with subject “Investor Charter – Escalation Matrix” on or by November 20, 2022.
It may be noted that the penalties/ disciplinary action(s) for non-compliance of the aforementioned requirement, shall be communicated separately.
Trading Members are advised to take note of the above and ensure strict adherence to the compliance requirements.
Abhijit Pai Shilpa Mhapsekar
Deputy General Manager Manager
Membership Compliance & Investor Services Investor Services
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